The New Regulatory Framework for Consumer Dispute Resolution – eBook PDF Consumer out-of-court redress in the European Union is experiencing an important transformation; certainly, the current changes are the most important that has happened in the history of the EU. This is due to the latest implementation of the Alternative Dispute Resolution (ADR) Directive 2013/11/EU and the Online Dispute Resolution (ODR) Regulation (EU) 2013/524. The Directive ensures the accessibility of quality ADR schemes and sets information obligations on businesses, and the Regulation lets the resolution of consumer disputes through a pan-European ODR platform. The New Regulatory Framework for Consumer Dispute...
The New Regulatory Framework for Consumer Dispute Resolution – eBook PDF
